Customer Service Representative - Environmental Service Department - Evening shift Job San Diego area,California USA,Customer

Remote

Description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Customer Service Representative's main function is to handle customer service interactions through either face-to-face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client interactions for management follow-up, provide administrative duties for the front desk, guest services and similar facilities or locations.

High School diploma, GED, or equivalent experience
Advanced computer literacy with knowledge in the Microsoft suite office products
Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system
Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions
0 to 2 yrs previous client facing hospitality / customer service experience is required
Accurate data input of sensitive information following organization's protocols
Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued
Ability to type 30 wpm

Core Competencies

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families

2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes

3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals

4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership

5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all

6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes

7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure

8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback

9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency

10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care

Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all

Grady's Total Rewards

Health & Wellness:
Medical, dental, vision, and prescription drug coverage
Financial Security:
Retirement savings plans with employer contributions, life insurance, and disability coverage
Work-Life Balance:
Paid time off, holidays, and family leave benefits
Career Growth:
Tuition reimbursement, professional development programs, and opportunities for advancement
Employee Support:
Employee Assistance Program (EAP), wellness initiatives, and discounts on services

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond