Bilingual Spanish Customer Service Agent

Description

We are seeking a professional and customer-focused Bilingual Spanish Customer Service Agent to support customers in both English and Spanish. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to handle inquiries, resolve issues, and provide a positive customer experience in a fast-paced environment.

Key Responsibilities:

+ Respond to customer inquiries by phone, email, and chat in both English and Spanish.

+ Provide accurate information regarding products, services, orders, and account details.

+ Resolve customer concerns and escalate more complex issues as needed.

+ Document customer interactions, updates, and resolutions in internal systems.

+ Maintain a high level of professionalism and empathy in every customer interaction.

+ Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

+ Support additional administrative and service-related tasks as assigned.

Requirements

+ High school diploma or equivalent required; additional education is a plus.

+ 1+ years of customer service, call center, or support experience preferred.

+ Bilingual fluency in Spanish and English, both written and verbal.

+ Strong communication, interpersonal, and problem-solving skills.

+ Proficiency in Microsoft Office Suite and customer service software or CRM systems.

+ Ability to multitask and stay organized in a fast-paced environment.

Preferred

Skills:

+ Experience in a high-volume customer support environment.

+ Strong active listening and conflict-resolution skills.

+ Ability to build rapport and provide empathetic service.

+ Detail-oriented with accurate data entry and documentation abilities.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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