Customer Service Representative
Job in
San Diego, San Diego County, California, 92108, USA
Listed on 2026-10-05
Listing for:
Robert Half
Seasonal/Temporary
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Our client is seeking a professional and customer-focused Customer Service Representative for a fast-paced call center environment. This role is responsible for handling a high volume of inbound and/or outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive customer experience.
The ideal candidate will have strong communication skills, patience, problem-solving abilities, and the ability to thrive in a structured, performance-driven setting.
Key Responsibilities
+ Handle a high volume of inbound and/or outbound customer calls in a professional manner
+ Assist customers with inquiries related to accounts, products, services, orders, or billing
+ Resolve customer issues efficiently while maintaining a high level of service
+ Escalate complex concerns to the appropriate department when necessary
+ Document customer interactions accurately in CRM or customer service systems
+ Meet call center metrics related to response time, quality, and customer satisfaction
+ Follow company policies, scripts, and service procedures
+ Collaborate with team members and supervisors to support service goals
+ Perform additional customer support or administrative tasks as assigned
Requirements
+ 1+ years of customer service or call center experience preferred
+ Strong verbal and written communication skills
+ Ability to manage high call volumes and multitask effectively
+ Proficiency with Microsoft Office and customer service or CRM systems
+ Strong problem-solving and conflict-resolution skills
+ Ability to remain professional, patient, and courteous under pressure
+ High school diploma or equivalent required
Preferred Qualifications
+ Experience in a call center, customer support, or contact center environment
+ Bilingual skills are a plus
+
Experience with order entry, account support, or issue resolution
+ Ability to work flexible schedules if needed
Talent Match®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app () and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.
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