Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations: MVPC - San Diego, CAtime type:
Part time posted on:
Posted 2 Days Agojob requisition  Responsibilities:

Client Communication & Scheduling:

- Answer calls and emails promptly with professional, friendly service
- Schedule appointments based on client needs and veterinarian availability
- Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
- Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Client Relations & Customer Service:

- Greet clients warmly and ensure a positive experience throughout their visit
- Use active listening to gather important medical information and triage inquiries,directing more complex questions to the medical team
- Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
- Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

Managing Patient Information & Technology:

- Update client and patient records in our practice management system with accuracy and efficiency
- Process billing transactions, including credit card payments, digital payments,financing options, and insurance claims
- Maintain organized records of client communications and appointments to streamline operations

Support the Medical Team & Practice Operations
- Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
- Help maintain a clean, organized reception area and assist with daily practice operations as needed
- Inform clients about the services offered, preventive care options, and how theycan conveniently book appointments online or shop for pet products through our online store

Qualifications:

- High school diploma or equivalent required
- Excellent communication skills and a strong desire to provide compassionate,client-focused service
- Prior customer service experience, preferably in a veterinary or medical setting
- Basic proficiency with technology, including scheduling software and online communication platforms
- Strong organizational skills and the ability to handle multiple tasks efficiently,even during busy periods.

- Ability to lift up to 40 pounds independently

Compensation: $20-$21/hrAt Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.