Assistant Director, Writing and Content Strategy

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Apply now Posting #: 5466
Position Status: Full-time regular
Location: San Diego
Position Type: Administrator, Student Affairs

Position Title & Department:

Assistant Director, Writing and Content Strategy;
Student Affairs

Posting # 5466

Department

Description:

In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.

The Student Affairs Division is a dynamic, student centered and learning organization. We are poised to create a vibrant and active co-curricular learning experience for all students. Our emphasis on leadership development and social change allows us to work on developing future ethical leaders to serve in a complex, global and changing world. We are committed to fostering a sense of belonging and continuously building toward a just, welcoming and caring community for all.

University

Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed

Description:

The Assistant Director, Writing and Content Strategy, plays a critical role in shaping, refining, and ensuring the clarity and consistency of the Division of Student Affairs’ written communications. This position oversees content strategy for the University’s Knowledge Base in collaboration with ITS, the Torero Hub, and Marketing and Communications. This role also supports a wide range of writing needs for the Division of Student Affairs, including reports, brochures, and print/digital resources.

This position leads efforts to uphold a cohesive USD brand tone across all materials and ensures content is accessible, inclusive, and reflective of the university’s mission.

Reporting to the Associate Dean of Student Affairs Assessment and Research, this role collaborates closely with the Assistant Director of Student Affairs Technology and Integrated Communications, Marketing and Communications, and key campus partners including the Torero Hub and New Student Onboarding teams.

• Lead the creation, review, and ongoing improvement of content within the USD Knowledge Base (KB), which is a repository of articles in Salesforce that answer questions a variety of audiences (e.g., prospective students, current students, and family members) may have.
• Convene and facilitate quarterly meetings with campus partners who contribute content to the KB to ensure strategic alignment and consistency. This includes: the Torero Hub, New Student Onboarding, Enrollment Management, Registrar's, Parking Services, and Campus Card teams.
• Create and maintain a yearly calendar to ensure all KB articles stay up to date and identify any duplicate articles that may be combined for clarity.
• Serve as lead editor for all KB content to ensure clarity, consistent tone, and grammatical accuracy, and alignment with USD’s branding guidelines.
• Train campus partners and content maintainers on how to make updates and new entries into the KB.
• Design and implement effective tagging, categorization, and planning strategies to ensure content is clear and discoverable by end users. Liaison…