Learning and Development, Instructional Designer (Hybrid - Acton, MA or San Diego, CA)

Learning and Development Instructional Designer/Trainer

The Learning and Development Instructional designer/trainer leads the curriculum design and authoring for Product Support & Customer Care. Collaborating closely with Departmental Leadership, this role develops and facilitates comprehensive training programs. Responsibilities include deploying and facilitating training for both existing and new products, ensuring consistency in materials and processes, and coordinating with other departments to ensure seamless training deployment and certification of Product Support Agents.

Responsibilities:

• Evaluate existing curriculum & redesign for retention and engagement
• Lead training for new Product Support Agents within the Customer Experience department
• Collaborate with department leaders and subject matter experts to develop comprehensive training programs
• Deploy and facilitate training sessions for existing and new products
• Complete the final certification process for Product Support Agents
• Evaluate training effectiveness and recommend improvements
• Stay updated on product updates to ensure training materials remain current
• Participate in training needs analysis for new and updated processes
• Contribute to calibration and quality evaluations for training materials and instructions
• Identify opportunities and gaps in training curriculum for new product deployment
• Facilitate onboarding and continuous development training for Product Support team members
• Design and develop training materials that effectively support agents for whom English is a second language, ensuring content is clear, accessible, and easy to apply in customer interactions.
• Assess and report on training effectiveness

Education and Experience:

• High school degree required, Bachelor's degree preferred
• 3+ years of experience with Instructional Design and curriculum development
• Advanced skill authoring courses in multiple platforms including Articulate 360 and Power Point
• Basic knowledge of diabetes as a disease state
• Project Management platforms experience – JIRA, , Wrike
• Experience mentoring, coaching, or training team members

Preferred Skills and

Competencies:

• Prior experience training in a call center preferred
• Experience in medical device or clinical training industry
• Prior experience with a Learning Management System (LMS)
• Working knowledge of Microsoft Suite
• Contact center instructional design experience
• Demonstrated success of learning initiatives through data and reporting

Travel and

Physical Requirements:

• Able to perform duties in a virtual environment
• Requires sitting and standing associated with a normal office environment
• Willingness and ability to travel as needed for team events or up training
• International travel up to 10% of the time

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.

Insulet's latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior…