General Advisor and Retention Specialist, REO; Student Services Professional II

General Advisor and Retention Specialist, REO (Student Services Professional II)

Job no: 561534
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)

The General Advisor and Retention Specialist plays an important role in supporting the academic success, retention, and personal development of students living on campus at San Diego State University. Under the supervision of the Associate Director of Student Care and Academic Initiatives for Residential Education, the position provides academic and holistic advising, guidance, and mentoring to residential students while developing and implementing programs that promote scholarship, personal and leadership development, citizenship, mentorship, and campus engagement.

The incumbent supports students with academic planning, course selection, degree progress, academic probation, and connections to campus resources while collaborating with colleges and campus partners to help students progress toward their educational goals. Through proactive advising, workshops, and student success initiatives, this position contributes to Residential Education's commitment to academic excellence, retention, and graduation.

• Provide individualized and group academic and holistic advising to residential students, including guidance related to academic requirements, course selection, degree progress, academic adjustments, and university policies and procedures.
• Identify and support students experiencing academic challenges, including students on probation or at risk of dismissal, by developing academic progress plans, monitoring progress, and connecting students with tutoring and other campus resources.
• Develop and implement programs, workshops, outreach, and proactive advising initiatives that support academic success, retention, student development, and engagement.
• Collaborate with colleges, faculty, Residential Education staff, and campus partners to connect students with academic resources and high-impact opportunities such as internships, research, and study abroad.
• Support academic program operations, including student communications, advising technology and records, assessment and reporting, and the recruitment, selection, training, and evaluation of peer advisors and tutors.

• Make a meaningful impact on the academic success, retention, and graduation of students living on campus.
• Work directly with students through individualized advising, mentoring, workshops, and proactive outreach designed to help them achieve their educational goals.
• Build experience supporting students with academic planning, degree progress, academic challenges, and connections to high-impact learning opportunities.
• Collaborate with faculty, colleges, Residential Education, and campus partners to create a comprehensive network of support for students.
• Join a student-centered Residential Education team committed to academic excellence, personal development, belonging, and a comprehensive living-learning experience.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
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• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2027, with the possibility of reappointment.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (
  Ability to work evenings and weekends, with advance notice
  )
• The individual hired into this role will work on campus at SDSU in San Diego.

The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities.

The department is part of the Vice President for Student Affairs and Campus Diversity sub-division.

The Residential Education Office strives to provide safe and supportive on-campus living-learning communities where diverse students are challenged to develop holistically, as scholars, citizens, and leaders.

Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents’ academic success, awareness and…