Field Service Engineer - San Diego, CA

Job Description Summary

The Field Service Engineer is responsible for successfully completing required training on BD products and participating in field practical training as preparation for customer account assignments within an assigned territory. This position is a field based position, but will require work both in the local office as well as at customer sites throughout the US as needed.

The Field Service Engineer is required to maintain schedules for preventative maintenance inspections and installations, and respond to all repair activities for warranty and post-warranty instruments as assigned. The Field Service Engineer must successfully troubleshoot, repair and verify instrument performance on all activities and completes instrument installations, field updates, preventative maintenance inspections and all required field reporting in a timely manner.

This position may also be required to provide service support outside their assigned territory. This position requires timely and accurate submittal of administrative duties including FSRs, expense reports and payroll forms.

The Field Service Engineer works to ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with Becton Dickinson's image. This position must comply with Quality, GMP, ISO and safety regulations and adheres to company travel expense policies.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities:

* Optimally finishes the formal training on core clinical and/or research BD products as required by territory assignment.

* Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.

* Repairs instruments of moderate complexity by solving, repairing and ensuring an acceptable level of instrument performance is achieved and with limited assistance. Works toward repair metrics as defined by the Service Organization and within the scope of the position.

* Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.

* Maintains a professional image at all times through dress, behavior, oral and written communications.

* Participates in development of team goals and objectives and produces results that supply to the team's core objectives.

* Routinely communicates as appropriate to peers, team leaders, management, Sales and internal associates

Minimum Qualifications

* A minimum of 3 years' experience troubleshooting instruments or components

* A minimum of a High School Diploma

* Must be able to travel a minimum of 50%

* Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

Desired Skills

* Flow Cytometry experience is a plus

* Technical military training

* Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological team

* Prior Field Service Engineer experience

* Individuals with previous experience troubleshooting medical device instruments

* Previous customer interfacing role

* Proficiency with MS Office applications such as Word and Excel

* Familiarity with recent Mac and PC operating systems

* Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and…