Field Service Engineer

Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and is accountable for independently providing customer service within a given territory in a timely manner, including installations, limited cross repair, preventative maintenance, calibration, and functional support for Sales and Implementation teams.

The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, free up clinician time, increase medication availability predictability, and reduce inefficiencies.

The Field Service Engineer is a remote field-based position with daily travel to customer locations within the assigned territory. Ideal candidates reside within a 30-mile radius of the base location. Company vehicle is provided. 5% overnight travel possible and a valid driver’s license is required.

• Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities; diagnose, service, resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary.
• Implement and execute preventive maintenance programs for all BD Pyxis systems; deliver efficient field services including installations, repairs, calibrations, and in‑service training to healthcare customers in a timely manner according to support agreements.
• Maintain accurate small parts inventory for service needs, following approved policies for inventory control; secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition.
• Provide detailed and timely documentation of all field activities, expenses, and time distribution; maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements.
• Commit to ongoing training and self‑development to enhance product knowledge and technical skills; attend management‑approved training sessions with the goal of advancing to the next professional level within 2‑3 years while demonstrating ability to work independently and collaboratively.

• Provide 24/7 on‑call technical support in a customer‑facing environment, requiring excellent problem‑solving abilities and responsiveness to urgent service requests at any hour.
• Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records.
• Apply in‑depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality.
• Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time‑management skills and the ability to prioritize service calls effectively.
• Meet physical requirements including ability to lift 70 pounds, maintain a valid driver’s license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tdap, COVID‑19) to access all customer facilities, including healthcare settings.

• Associate Degree in Healthcare Technology or other technical field, or 3‑5 years of related work experience.
• Prior military Bio‑Med experience.
• Prior experience working as a hospital pharmacy technician or in a hospital Bio‑Med environment.
• Customer Support Certification.
• Prior Automated Teller Machine (ATM) experience.
• 3‑5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.

USA CA - San Diego Bldg A & B

USA CA - Irvine Laguna Canyon

At BD, we are strongly committed to investing in our associates — their well‑being and development, and in providing a rewarding package of compensation and benefits programs. Details are available on our Careers Site under Our Commitment to You.

$23.80 - $36.80 USD Hourly

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility, or veteran status, and other legally‑protected characteristics.