Field Support Engineer - Remote

EUROIMMUN a division of Revvity is seeking a multifaceted Field Support Engineer (FSE) to provide professional field service, maintenance, and technical support on all EUROIMMUN US and their integrated companies instrumentation and products. The FSE is also responsible for responding to routine and emergency calls to ensure quality service and customer satisfaction.

Excellent technical and communication skills are essential to positively interact with customers and company personnel. The successful candidate will be a self-starter, who can independently manage time and schedule; and will possess basic business acumen and effectively communicate with others at all skill levels.

Will travel to customer sites, professional society exhibitions, and other locations as needed.

This position will serve as a multifaceted Field Support Engineer to provide professional field service, maintenance, and technical support on all EUROIMMUN instrumentation and products. This position is also responsible for responding to emergency calls to ensure quality service and customer satisfaction.

Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

• Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their integrated companies.
• Responsible for verification of instrument performance prior to releasing the device to the end user.
• Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including integrated companies) at customer sites.
• Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts.
• Maintain positive, professional communications with customers and colleagues.
• Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements.
• Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order. Protects the company’s assets.
• Provide training and technical support to customer on the proper use and maintenance of equipment as needed.
• Attend professional trade exhibitions as requested.
• Make travel arrangements in accordance with Travel Policy.
• Maintain a working knowledge of EUROIMMUN (including integrated companies) instrumentation, products, techniques, and technical issues by attending training and professional development opportunities as needed.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.

• Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers.
• Two or more years experience as a field service representative or laboratory medical technologist/scientist.

• Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays.
• Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations.
• Well-organized and able to function independently with minimal supervision.
• Comfortable in presenting training and information seminars to customers.
• Customer oriented and strong interpersonal skills.
• Exhibits high level of critical thinking abilities.
• Strong verbal and written communication skills.
• Enthusiastic demeanor and a can do attitude.
• Strong computer skills (Microsoft Suite and basic networking).
• Able to work in all areas of the laboratory.
• Frequent overnight and may include weekend travel, if needed
• International travel may be required.
• Field based position.

• The physical demands defined below are representative of those that must be met by an employee to…