Tech , Field Service - North America; NA

Tech 3, Field Service - North America (NA)

Job Type: Full‑time

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

• Determine reason for return, based on customer information, alarm/event history, condition of the unit or assembly, or repair history.
• Contact customer to obtain additional information or clarify the problem.
• Operate unit to locate defects, measure performance, determine need for adjustment, and verify specified operation.
• Troubleshoot problem to board component level.
• Repairs, replace, and rework board components to current IPC standards.
  Note: When repair and rework of PCBA’s is required, formal training to IPC 7711/7721 standard is required and will be provided by either internal or external certified training resources.
• Repairs, upgrades, calibrates, and tests various medical instruments and electrical parts using standard and non‑standard electrical and mechanical test equipment.
• Determine part usage, disassembly/assembly procedures, preventative maintenance requirements, level of testing needed, and required adjustments based on technical service manual, including schematics, wiring diagrams, instructions, technical updates, change list, service bill of material, and applicable production procedures.
• Communicate repair information to the customer, including cause of failure and tips on preventing future failures. Enter data into electronic files.
• Determine if problem constitutes a product complaint investigation. Notify service management, engineering or production of unique or unusual wear, assembly defects, or failure trends.
• Train other technicians and inspectors on product repairs, maintenance, operation, and/or testing.
• Achieve or exceed performance targets to satisfy customer demand.

• Associate’s degree (AA), Electronic Technician Certificate or completion of equivalent technical courses plus three to five years related experience.
• Knowledge of assembly and repair techniques and equipment.
• Ability to repair a wide variety of surface‑mount components.
• Effectively uses all types of electronic troubleshooting and repair equipment including oscilloscopes, multimeters, surface‑mount soldering equipment, frequency counters, etc.
• Basic PC skills and knowledge of basic Microsoft applications.

• Ability to read and interpret technical information such as schematics, diagrams and manuals.
• Effectively present information and respond to questions from engineers, supervisors, and other repair technicians.
• Translate non‑technical customer information to arrive at the accurate reason for return.
• Respond to customer inquiries and provide accurate written and verbal information describing repairs and testing performed.
• Perform basic arithmetic and algebra, compute rates, ratios, percentages, and interpret bar graphs and flow charts.
• Determine component values based on schematics.
• Solve practical problems and handle a variety of concrete and abstract variables in standardized and non‑standardized situations.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Determine appropriate procedure for a specific product problem, and identify proximate cause for standard and non‑standard product and component failures.
• Be a self‑starter, resourceful and flexible as changes arise.

• Lean manufacturing/Lean Service experience.
• SAP experience.
• Soldering certification.
• Experience working in an FDA regulated environment, plant/factory level.

• The employee is frequently exposed to risk of electrical shock and works with moving mechanical parts of the product.
• Hands are regularly required to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
• The employee frequently stands, sits, walks…