Support Engineer - Data Center​/Server Technology

General Summary

Manages, sets up, and maintains servers, benches, testers, and other equipment. Responsible for installing, upgrading, configuring, and optimizing utilization of equipment and components. Performs measurements and executes test plans, as well as failure analysis and debugging of issues. Monitors manual and automated equipment performance, troubleshoots issues, and repairs as needed. Documents SOP of equipment and processes. Responsible for upkeeping and implementing housekeeping and safety standards in the workplace.

• Associate's degree in Computer Science, Mathematics, Electrical Engineering, or related field.
• CET certificate or 2+ years of electronics coursework.
• 3+ years of experience with general computer skills and Microsoft applications.
• 3+ years experience in Semiconductor or related industry.
• 2+ years of experience working in a large matrixed organization.

• 2+ years of experience installing, configuring, maintaining, upgrading, supporting and modifying server hardware and software in a data center and/or lab setting.
• 2+ years of open source Linux experience.

• Independently sets up and maintains servers, benches, testers, and other equipment. Installs, upgrades, and configures complex equipment and components.
• Performs complex measurements and produces necessary documentation.
• Monitors equipment performance, analyzes failures or malfunctions and develops corrective action.
• Troubleshoots and performs moderately complex repair work, rework, removal, and modifications to equipment as necessary.
• Sets up test equipment using hand tools or automatic test methods to perform complex tests of circuits, components, instruments and mechanical assemblies.
• Guides others and documents test results, KPIs, and other outcomes, and maintains malfunction records.
• Executes manual and automated test plans and provides input on test cases and test procedures. Reproduces and debugs complex issues. Documents changes to processes or SOP.
• Manages data for small projects and conducts advanced analyses to identify, troubleshoot, diagnose, and recommend solutions to technical issues.
• Gathers, integrates, interprets, and reports data and information from various sources and stakeholders to understand moderately complex specifications and develop solutions.
• Collaborates with individuals inside and outside of own function to integrate projects and/or ensure changes work with other components of a specific project.
• Tracks the purchasing, shipping, receiving and usage of inventory for test labs, field engineering, and business unit projects.

• Bachelor's degree and 4+ years of Support Engineering or related work experience.
• Associate's degree and 5+ years of Support Engineering or related work experience.
• High School Diploma or equivalent and 6+ years of Support Engineering or related work experience.
• Completed advanced degrees may substitute up to two years of work experience (Master’s = one year, Doctorate = two years).

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. Qualcomm will provide reasonable accommodations to support individuals with disabilities to participate in the hiring process.

$47.70 - $71.54

In addition, Qualcomm offers a competitive annual discretionary bonus program and opportunity for annual RSU grants. The benefits package supports success at work, at home, and at play.