Field Service Representative (Technicians & Engineers

Position: Field Service Representative (Technicians & Engineers)
Introduction to Fuse:

Fuse builds innovative communications, networking, and computing solutions that improve the sharing of information, video, text, and voice among operators distributed throughout the airborne, maritime, and ground environments. We are a Technology firm creating in-house software, network and hardware solutions that support our noble cause of advancing warfighter capabilities with elegant, user-focused communications, networks, and software systems.

About this role:

Fuse is looking for Field Service Engineers and Field Service Technicians to provide forward-deployed support for an airborne networking pod and associated ground systems. This role focuses on hands-on installation, configuration, troubleshooting, and sustainment of Fuse pods and expeditionary ground gateway kits in operational environments.

You will work with aircrews, JICOs, network operations teams, and Fuse engineers to keep Fuse products mission-effective: bringing the pod to Full Ops, stabilizing Link-16 and JREAP-C, enabling voice (VoSIP/radio-over-IP), and burning down integration issues under real-world conditions.

"Technician" or "Engineer" title and compensation will be determined based on skills and experience. This is a great opportunity for anyone looking to work with and learn from various engineering departments and production technicians. There is opportunity to both remain in a Field Service role, as well as learn from teams and pursue career growth in a different role.

What you'll do:

Pod & Aircraft Integration

* Support upload, download, and ground checks of the pod on aircraft in coordination with maintenance and GCS crews.

* Perform pod power on, BIT, and LRU checks across the integrated communications stack, including:

* Tactical router/switch / mission computer (e.g., ruggedized compute node).

* Type 1 IP encryptor (e.g., KG 250X or equivalent HAIPE).

* Airborne IP SATCOM terminal (e.g., Starlink/Star Shield or other pLEO/LEO SATCOM).

* Link 16 tactical data link terminal (e.g., KOR 24A STT, MIDS LVT, MIDS JTRS, or similar).

* Radio over IP / voice gateway (e.g., Vocality or similar RoIP/VoSIP device).

* MANET / wideband line of sight radio (e.g., Silvus, Trellisware, or similar).

* Verify aircraft/pylon power behavior (including power cycle impacts) and execute pod recovery sequences to return to Full Ops.

* Assist with umbilical routing, connector inspections, and basic mechanical/electrical checks, escalating structural or avionics issues to the appropriate maintainers.

Mission Setup & Operations

* Bring pod from cold start to mission ready by:

* Configuring the mission management / monitoring tool (e.g., browser based network/TDL status interface similar to ADSI, LMMT, and T3).

* Verifying tactical data link gateway configuration (e.g., TRAX like JREAP/Link 16 gateway software).

* Confirming crypto loads and time synchronization for Link 16 and IP encryptors in coordination with COMSEC.

* Establishing JREAP-C connectivity between the pod and ground sites.

* Monitor pod status during missions (including long duration sorties), track Link 16 and JREAP-C health, and execute recovery TTPs after power events.

* Support voice integration on the pod: assist with RoIP/VoSIP gateway and Link 16 radio voice channel configuration (e.g., 2nd channel V/UHF), perform clear voice and encrypted VoSIP checks, and support handset/radio integration as directed by engineering.

* Capture flightline observations, power cycle timelines, and system behavior in daily notes to feed back into engineering and operations.

Network, Crypto, and Data Link Support

* Work with SIPR providers, DISA, and base comms teams to validate system connectivity, bandwidth, and reachability mission services.

* Assist with configuration and basic troubleshooting of:

* JREAP-C between pod and ground sites.

* Link-16 net entry for the airborne terminal (e.g., KOR-24A STT, MIDS-LVT/JTRS): load file/application of OPTASK LINK parameters, crypto period, time reference, and antenna/RF path checks in accordance with MIL-STD-6016 and platform guidance.

* Status/data replication between the pod and shore/ground instances of the monitoring tool (e.g., WinTAK-like browser-based COP).

* Support local COMSEC personnel with loading and verifying keys for:

* Link-16 terminal (e.g., MIDS/STT TEK/TIK).

* IP encryptors (HAIPE).

* Ancillary radios or SATCOM modems.

* All actions will follow approved key-handling procedures with COMSEC personnel retaining custodial responsibility.

Testing, Troubleshooting & Documentation

* Execute repeatable ground test sequences to reproduce and isolate issues with:

* Power sequencing and aircraft power behavior.

* Network routing, bandwidth, and latency.

* Tactical data links (Link 16 PPLI/tracks, J series forwarding, JREAP-C).

* Voice services (RoIP/VoSIP) and radio audio paths.

* Red/Black (CT/PT) routing paths through encryptors and mission computers.

* Pull logs from pods, radios, routers, encryptors, and laptops and securely transfer them to Fuse engineering teams…