Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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The role supports a single retail office during tax season, providing daily operations direction and striving to exceed client expectations. You will begin with a flexible part-time schedule in late fall to ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week, with flexibility based on business needs.
• High school diploma or equivalent (or higher).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k, Employee Stock Purchase Plan, and more.
• Enrollment in relevant programs and access to the associate discount program.

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic selves to work and belonging as part of a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and location. Qualified associates may participate in incentive plans and benefits as described by policy.

Pay Range
$11.00 - $29.00 / Hr.