Tenant & Center Concierge

Our Asset Services and Lilly Gateway teams play a central role in delivering high touch, hospitality-forward campus operations that support scientific innovation, company growth, and an exceptional tenant experience.

The Tenant Experience & Center Concierge serves as the front facing ambassador for Alexandria’s tenant community, providing hospitality driven service, operational support, and a seamless daily experience for tenants, guests, and Lilly Gateway member companies. This individual plays a key role in strengthening community engagement, supporting events and programming, maintaining building standards, and ensuring efficient, high-quality coordination across Asset Services, Engineering, Security, Events, and Lilly Gateway teams.

The ideal candidate is outgoing, highly organized, detail-oriented, and passionate about delivering exceptional service in a dynamic, innovation-focused environment.

• Serve as the primary front desk representative, greeting all guests with a professional and welcoming demeanor.
• Manage check-in, access control, and visitor coordination in partnership with Security.
• Maintain all lobby, kitchen, and common areas to Alexandria brand standards—clean, stocked, and presentation-ready throughout the day.
• Provide white glove tenant support, assisting with requests, questions, and day to day needs.
• Develop and administer tenant / member satisfaction surveys and distil into net promoter scores for KPI reporting to Eli Lilly and other partners.
• Lead execution of emergency evacuation drills and campus safety requirements.

• Support onboarding of new tenants and Lilly Gateway members, including orientations, access badges, safety training coordination, and welcome communications.
• Provides oversight of mail/package distribution communications with shipping / receiving dock master.
• Transmits communications of building policies, updates, and procedures.
• Coordinate with Asset Services teams to ensure timely resolution of tenant work requests and facilities-related needs by monitoring CMMS logs.
• Maintain accurate tenant contact lists, emergency rosters, and Certificates of Insurance.
• Manages reception of regulatory inspectors and notifications of responsible parties during inspections.

• Lead execution of community-building events such as lunches, networking sessions, educational workshops, and social gatherings.
• Assist Lilly Gateway teams with facilitation of scientific programming, entrepreneurial events, and strategic ecosystem engagement.
• Manage event logistics, including space reservations, furniture setup requests, vendor coordination, and A/V support needs.
• Update digital signage, email blasts, and promotional templates for upcoming events and tenant communications.

• Support conference room management, including daily checks to ensure rooms are clean, stocked, and fully functional.
• Submit and track invoices, vendor orders, supply restocking, and Accounts Payable processing (including coding of invoices) as needed.
• Serve as an on-site point of contact for Engineering, laboratory support vendors, custodial partners, day porters, and security staff during business hours.
• Assist with Transportation Demand Management (TDM) program administration and annual surveys (if campus-specific).
• Track regulatory permit and license expirations, and compliance audits to ensure site readiness for inspections at any time.
• Coordinate special projects and asset-level initiatives in support of the Asset Services leadership team.

• Bachelor’s degree required; science-related field or interest in the life…