Mortgage Processing Manager

Full-Time | Leadership | Operations-Focused

• Lead, coach, and develop a team of mortgage processors
• Oversee daily pipeline management and file flow from submission to clear-to-close
• Monitor turn times, suspense items, and SLA performance
• Ensure compliance with agency, investor, and company guidelines
• Partner with Loan Officers and leadership to improve communication and efficiency
• Implement workflow improvements and automation opportunities
• Track KPIs and provide reporting on performance metrics
• Conduct file audits and quality control reviews
• Support onboarding and training of new processing team members
• Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings
• Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, mortgage servicers, underwriters, and mortgage operations manager/branch managers to ensure a smooth loan process
• Hire, recruit, onboard, train, direct, lead, and manage daily activities of mortgage loan processors, processing assistants and other team members
• Escalate, resolve, or remedy customer service issues professionally
• Estimate accurate monthly home loan funding goals and metrics forecast by creating pipeline management process

• 5+ years of mortgage processing experience
• 2+ years in a leadership or management role
• Strong knowledge of conventional, FHA, VA, and Jumbo guidelines
• Advanced pipeline management and time management skills
• Experience working in a LOS (Encompass preferred)
• Clear communicator with high emotional intelligence
• Process-driven mindset with a passion for operational excellence

• Leadership that creates structure without micromanagement
• A solutions-oriented approach to escalations
• Strong collaboration with sales and underwriting teams
• Accountability, organization, and urgency
• Experience with Google Suite, MS Office, as well as AUS and LOS software, are helpful
• Proven understanding of the mortgage industry, loan products and programs (FHA, FNMA, FHLMC, Jumbo, VA, USDA, etc.), and state and federal regulations and laws (RESPA, etc.)
• High school diploma is required - Bachelor’s degree is desired
  
  Current NMLS Mortgage Loan Originator license preferred
• Superb organization, interpersonal, training, communication, and time management skills are required
• 3-5 years of experience of high volume loan processing as a team lead in mortgage lending, mortgage banking, or at a credit union will be considered; 3+ years management experience in mortgage operations preferably in processing management, or as a sales manager or operations manager is desired

$100,000 - $150,000 yearly

At Cross Country Mortgage, you are joining a community of high performers who support each other, grow together, and win together. We value individuals who are hungry to grow, humble in their approach, and smart in how they work. We believe in teamwork, high standards, and a positive culture that still knows how to have fun.

If you are an experienced processor looking for a high-performing, collaborative, and growth-focused team, we would love to connect.