Fraud Investigator - San Diego, CA

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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Responsible for the detection and prevention of Fraud across multiple systems and products. Responsible for making independent decisions including identification, investigation, and resolution of fraud cases.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Ability to proficiently use a variety of fraud management tools and systems to identify, investigate and mitigate fraud activity across multiple products and services.
• Understanding of all applicable regulations to ensure any information provided is in compliance. (Regulation E, Regulation Z, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control(OFAC) and Identity Theft red flags.)
• Use critical thinking skills to make well supported decisions relative to the alert type and risk identified.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts and risk identified.
• Investigates and escalates document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the portfolio to Fraud Investigator 2 or Fraud Manager.
• Identifies and escalates potential fraud trends, rings, and scams to Fraud Investigator 2.
• Makes recommendations on improved or new operational procedures which help mitigate fraud, reduce false positives, and increase efficiencies.
• Logs and maintains fraud incidents within Truist’s fraud case management system.
• Participates in fraud related projects assigned by management.
• Performs daily review of funding files to identify fraud, misrepresentation, or customer service issues while escalating urgent issues to management’s attention.
• Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed.
• Meet/exceeds monthly performance requirements as evidenced by Ongoing Reviews.

The annual base salary for this position is $56,570 to 115,120.

Required Qualifications:

• Bachelor’s Degree
• Ability to work in a fast-paced, multitasking, and team-oriented environment
• Strong verbal and written communication skills
• Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
• Ability to provide clients and teammates with excellent service

Preferred Qualifications:

• Banking Fraud Operations Experience
• Cyber/Digital Fraud Experience

Sitting/Standing/Walking/Bending/Lifting

Sitting (if checked, indicate frequency):
Constantly (More than 50% of the time)

Visual / Audio / Speaking:
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding:
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability:
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel (Must select one):
Minimal and up to 10%