Relief Escrow Officer

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where everyone feels welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years and multiple best‑place‑to‑work awards for women, diversity, and LGBTQ+ employees.

We’re looking for enthusiastic individuals to join our San Diego team as a Relief Escrow Officer. In this role, you will provide best‑in‑class service and support to clients by leveraging industry‑leading technology and partnering with the strongest escrow partners in the business. You will work in a dynamic, fast‑paced setting that emphasizes customer service and closing deals, requiring exceptional decision‑making skills, strong communication, and the ability to multitask as part of a team.

As an Escrow Officer, you will handle real‑estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. This position is key to making the dream of home ownership a reality. You must also be able to travel to different offices in the area as part of your responsibilities.

This role is an EO floater in San Diego County, CA.

• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company
• Ensure all funds are properly accounted for and disbursed in accordance with contract terms and company policy
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Examine property titles, mortgages, and trust deed documents
• Prepare legal documents for the closure of the sale
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title

• 2–4 years of escrow‑related experience
• Experience directly handling escrow transactions as an escrow assistant is preferable
• Openness to new technology and proprietary programs; adapts easily to new workflow
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal team and external customers; comfortable using various types of communication to meet customer needs
• Problem‑solver with strong organizational skills; detail‑oriented; knows how to navigate internal and external resources to resolve issues
• Thrives in contributing to a team that delivers beyond customer expectations
• Comfortable guiding and supporting future talent in learning the business
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• Valid licensing/certification as required by applicable state
• High school diploma or equivalent

Pay Range: $26.88 – $35.82 Hourly, Remote

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.

First American reasonably believes that a criminal history may have a direct, adverse, and negative relationship with the following material job duties for this position, potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administering or facilitating financial transactions, and meeting customer‑imposed criminal history requirements.

We embrace individuality and foster an authentic, inclusive workplace for all. First American is an equal opportunity employer in every sense of the term. Based on eligibility, we offer a comprehensive benefits package that includes medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan.