Loan Servicing Specialist

Description

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.

Plaza is dedicated to building quality, long‑term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

The Loan Servicing Specialist is responsible for providing prompt and accurate responses to both internal and external customer’s mortgage servicing questions and concerns received by telephone and email. This position communicates regularly with Plaza’s sub‑servicer to resolve loan‑level issues as well as provide approval/guidance on Loss Mitigation and Foreclosure activity.

• Answer incoming calls to Loan Servicing and Customer Service queues
• Acknowledge and/or respond to incoming emails within 24 business hours
• Properly document loan specific activity in servicing system
• Follow up and research to resolve loan level issues
• Process incoming mail
• Prepare and mail renovation checks
• Adhere to operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customer mortgage assets
• Other duties as assigned

• Customer service experience with telephone exposure is essential
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail and the ability to efficiently and consistently produce accurate work
• Capability to manage time, multi‑task, and prioritize work in a fast‑paced environment with a heavy volume of transactions, as well as ability to meet and handle deadlines
• Solid commitment to customer and associate service
• Ability to work in both a team and individual environment
• Experience in loan servicing preferred
• High school diploma or GED equivalent

This is a hybrid position based in our San Diego office, with an expectation of 2 days onsite per week (Tuesday and Thursday). Additional office time may be required based on team or business needs.

Estimated Rate of Pay: $25.00 – $34.00

This position is full‑time; non‑exempt.

Plaza offers a competitive benefits package including medical, dental and vision, paid time off and holidays, 401(k), life and pet insurance. Additional benefits include Accident, Hospital and Critical Illness insurance, and Flexible Spending Accounts along with a variety of discounted services.

Plaza is an EEOC employer and follows all federal, state and local laws relating to fair employment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.