Business Banking Relationship Manager South San Diego CA, Assistant Vice President

Business Banker

The Business Banker is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned Area, growing and retaining a book of business, and ensuring a world‑class customer experience for all current and prospective clients. Individuals in this role are subject‑matter experts on Deposit, Credit, and Cash Management products and support their assigned area branches end to end.

• Lead as the subject‑matter expert across a broad sales area of assigned branches, which comprise branch stakeholders and other area partners (e.g., Wealth Management, Mortgage).
• Partner with cross‑retail segment area peers spanning Wealth Management, Consumer, and Mortgage and initiate collaboration to optimize relationships to execute sales plans.
• Accountable for scorecard metrics and KPIs as defined by senior management.
• Support the development of small‑business knowledge and skills for the assigned branch area team through joint sales activities, ongoing training, and referral opportunities.
• Call on your assigned book of high‑valued clients to deepen relationships, retain their business, and proactively uncover future needs, roadblocks, or risks to help the business reach its goals.
• Educate and introduce clients to appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio.
• Manage credit requests up to $250K and work closely with senior business bankers on lending relationships over $250K.
• Develop and execute an integrated sales plan to achieve scorecard results, drive acquisition of new-to‑bank clients, and target industries/sectors with the highest potential across the designated territory.
• Adhere to sales management routines, sales practices, and protocols for business banking to ensure compliance with all policies and procedures.
• Proactively manage a portfolio of assigned high‑value clients, expand relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention.
• Foster teamwork and business‑banking knowledge in all assigned branches to ensure a positive customer experience and accountability for client service scores.
• Collaborate with consumer and wealth business partners to deepen client relationships.
• Work closely with the credit/risk team and branches to facilitate loan closings, including pipeline management, loan escalations and appeals, and application quality and pricing issues.
• Strictly adhere to internal control policies such as the account opening and credit protocols for accurate collection, completion, and updating of all required documentation.
• Appropriately assess risk in business decisions, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

• 5–8 years of experience, preferably 2–5 years in banking or 2–3 years in business banking.
• Exceptional consulting skills and the ability to probe, listen, clarify, and present information to advance sales transactions and deepen relationships.
• Demonstrated analytical skills and the ability to assimilate complex financial and company operating information.
• Professional presentation skills.
• Strong working knowledge of credit structuring and processing; credit training preferred.
• Highly effective communication and influence skills.
• Customer‑oriented and responsive.
• Superior organizational skills.
• Excellent business‑development skills.
• Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (Registry) before engaging in mortgage loan originator activities, maintain and renew that registration annually, update registration information promptly, and provide the unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Bachelor’s or university degree, or equivalent experience.

Full‑time salary range: $94,000.00 – $. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Employees may be eligible for medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid vacation, sick leave, and holidays. Benefits may vary by jurisdiction, job level, and date of hire.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. For more information on accommodations and accessibility, visit Citi’s accessibility resources.