Recovery Analyst

Responsibilities

• Manage a portfolio of delinquent and distressed accounts.
• Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances.
• Review bank statements, account activity, and financial information to better understand a customer's financial situation.
• Work with business owners to identify repayment solutions, including payment arrangements, settlements, and other recovery options.
• Negotiate payment plans and recovery agreements while maintaining positive customer relationships.
• Document account activity, customer interactions, and recovery efforts accurately and thoroughly.
• Monitor repayment arrangements and follow up on outstanding commitments.
• Escalate complex accounts and legal matters to the appropriate internal teams.
• Identify trends and provide feedback that may help improve recovery strategies and portfolio performance.
• Maintain compliance with all company policies and applicable regulations.

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience in collections, account servicing, recovery, loan servicing, financial services, or a related field
• Strong communication and negotiation skills
• Ability to build rapport and manage challenging customer conversations professionally
• Experience reviewing financial information such as bank statements or business financial documents is preferred
• Strong problem-solving and critical thinking skills
• Excellent organization and time management abilities
• Proficiency with Microsoft Excel and CRM systems such as Salesforce
• Experience working in commercial lending, fintech, or financial services is a plus.