Loan Servicing Specialist I​/II​/III​/Sr

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Full Time Regular Staff San Diego, CA, US

12 days ago Requisition

Salary Range: $19.00 To $31.52 Hourly

Under the direction of the Loan Servicing Supervisor, the Loan Servicing Specialist I/II/III/SR positions are accountable for servicing the consumer and real estate lending portfolios. Major duties include reviewing loan documents, processing incoming loan payoffs or insurance claims, and providing routine support for members, internal departments, dealers, lien holders, and insurance companies. The Loan Servicing Specialist II/III/SR positions possess a wider range of lending expertise and duties such as General Ledger (GL) reconciliation, deceased accounts, reports, and audits.

The incumbent reports directly to the Loan Servicing Supervisor. There are no direct reports to these positions.

• Retrieves, sorts, and distributes incoming mail and faxes from branches, MSC staff, members, lenders, dealers, third-party vendors, and insurance companies.
• Processes returned mail. Researches and validates needed corrections, performs system file maintenance, and makes member contact when necessary.
• Handles incoming and outgoing phone calls to assist Borrowers, internal credit union staff, Dealers, and Lien Holders. In addition, clearly communicates via alternate channels such as email and web chat when appropriate.
• Takes ownership of incoming individual or Loan Servicing department email requests and confirms completion with initiating party, when appropriate
• Processes incoming insurance payoffs. When necessary, provides a Letter of Guarantee for totaled or stolen vehicles.
• Makes recommendations for workflow efficiencies and automation points for resource maximization.
• Voluntarily participates in community relations events.
• Maintains accuracy within established expectations. Performs assigned work with minimal errors, avoiding negative impact to members, dealers, internal staff, and CCCU’s financials or reputation.
• With management’s approval, places department supply orders remaining within pre-established budget guidelines.
• Proactively completes all required compliance training per established deadlines.
• Performs other relevant administrative duties as required.

• Prepares consumer loan paid-in-full letters for members or third parties.
• Processes deceased account notifications for members with existing loans.
• Documents and processes incoming consumer loan payoffs.
• When notified of wired funds received for a loan payoff, performs GL debit to credit loan record and completes the necessary tracking fields for the DMV department to accurately release the title.
• Processes incoming checks to include product cancellation or fee refunds, various non-standard loan payments, and protection product claims.
• Provides written consumer loan payoffs to financial institutions, dealers, and members.
• Provides written consumer loan payoffs to mortgage companies when a member is refinancing to consolidate debt.
• Verifies deductibles and CCCU lien holder status for Collateral Protection Insurance (CPI) inquiries.
• Performs maintenance on consumer loan records to include recasting, payment and interest adjustments, due date changes, and subsequent required actions.
• Upon Loan Officer approval and notification, adjusts existing loan records as determined per the completed and signed Loan Accommodation form.
• Works with the Marketing and Operations departments to validate monthly statement files for lending related items such as payments, interest accrual, and due dates.
• Engages in cross-training and conducts inter-department new hire training.
• Maintains a thorough knowledge of loan documents, products, credit union services, systems, delivery channels,…