Funding Services Specialist I​/II​/III​/Sr

JOB Objective (brief statement of the core job responsibilities to be accomplished):

Under the direction of the Funding Services Supervisor or Funding Services Assistant Manager, this position is accountable for processing and funding loan packages through the Consumer Lending channel by performing audits and verification of employment or income, satisfying stipulations, new account and loan creation, disbursing funds, and preparing documents for imaging while providing excellent service to meet credit union standards. This position supports the credit union by complying with established policies and procedures to achieve organizational goals.

Incoming/Outgoing Phone Calls or Emails: 50 to 150 daily

Initial Contact on Assigned Applications: 10-15 Borrowers daily

Funding Package Processing and Auditing: 5 to 15 daily

DMV Package Processing: 15-30 weekly

New Accounts and Loan Fulfillment:
Per CCCU Operating Plan or Market Volumes

Loan Protection Product Sales:
Per Operating Plan

Loan Audit Quality Requirements:
Minimal errors; consistently within internal audit tolerance

Report Generation and Review: 1-3 reports weekly (FSS II and above)

The incumbent reports directly to the Funding Services Supervisor or Funding Services Assistant Manager. There are no direct reports to this position.

• Handles incoming and outgoing phone calls to assist Borrowers, internal credit union staff, Dealers, and Lien Holders. In addition, clearly communicates via alternate channels such as email and web chat when appropriate.

• Performs thorough pre-funding reviews to mitigate risk. Gathers items from Borrower, Dealer, Leasing Company, or Lien Holder; reviews thoroughly to ensure all documentation is present and accurate. Satisfies Loan Officer stipulations prior to funding. In cases where items are missing or inconsistent, makes contact to obtain.

• Performs basic Proof of Income (POI) via non-tax return items such as a pay stub or direct deposit. When necessary, performs Verification of Employment (VOE) inquiries by phone, email, or fax.

• Offers credit union protection products. Ensures applicable qualifications are met, that forms and disclosures are complete, and policies are issued through appropriate vendor sites.

• Per established credit union policies and procedures, processes and funds consumer loans submitted through various delivery channels to include autos, recreational vehicles, motorcycles, personal loans, and credit cards per established credit union policies and procedures. Opens new accounts for non-members per established guidelines, when necessary.

• Prepares new account and loan documents for in-branch or electronic signatures. Ensures all documents are accurate and complete.

• Disburses loan proceeds via Cashier’s Check or deposit to internal account. Notifies Borrower via phone, email, or web chat of loan funding completion.

• Generates barcodes and prepares membership and loan documents for imaging.

• For collateralized loan fundings, accurately processes DMV documentation, ensuring that CCCU is listed as Lien Holder. Completes internal checklists and forwards to the Loan Servicing department within expected timeframe.

• Issues DYD checks to qualifying members by verifying approval information, confirming that all stipulations have been satisfied, and printing proper disclosures for branch staff.

• Performs necessary steps to ensure Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance to reduce risk to the credit union.

• Maintains accuracy within established…