Floating Member Service Specialist

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Full Time Admin Support San Diego, CA, US

2 days ago Requisition

Salary Range: $22.54 To $33.80 Hourly

MyPoint Credit Union is seeking a highly motivated and adaptable Floating Member Service Specialist (MSS) to provide exceptional service and operational support across all branch locations. This position serves as a versatile team member capable of performing teller transactions, opening new accounts, assisting with lending activities, and delivering outstanding member service to both consumer and business members.

The Floating MSS is responsible for traveling between branches to provide coverage for staffing shortages, vacations, training, employee absences, special projects, and fluctuating business demands. This role requires strong product knowledge, operational flexibility, and the ability to quickly adapt to different branch environments while maintaining a consistent, high-quality member experience.

• Provide operational and member service coverage at all branch locations as assigned.
• Travel between branches to support staffing needs, employee absences, vacations, training initiatives, and special projects.
• Adapt quickly to varying branch environments, staffing levels, and member service needs.
• Deliver exceptional service while ensuring compliance with all credit union policies and procedures.
• Build and maintain positive relationships with members and colleagues.
• Assist members with establishing memberships and opening new accounts.
• Identify member needs and recommend appropriate products and services.
• Cross-sell credit union products and services that support members' financial goals.
• Process account maintenance requests accurately and efficiently.
• Refer members to appropriate specialists for complex financial needs.

• Provide information regarding consumer and real estate loan products.
• Interview, process, load, and fund loans in accordance with established lending policies and procedures.
• Assist members throughout the loan application process while ensuring compliance with applicable regulations.
• Maintain knowledge of current lending products, programs, and requirements.

• Process deposits, withdrawals, transfers, loan payments, and other transactions for personal and business members.
• Balance cash drawer and maintain transaction accuracy.
• Assist with branch traffic flow during peak service periods.
• Ensure proper handling of negotiable instruments and cash items.

• Research and resolve member concerns or issues promptly and professionally.
• Follow up with members to ensure satisfactory resolution.

• Maintain compliance with all applicable federal and state laws, regulations, policies, and procedures.
• Adhere to security procedures and regulatory requirements including:
  • Bank Secrecy Act (BSA)
  • Anti-Money Laundering (AML) regulations
  • Office of Foreign Assets Control (OFAC)
  • USA PATRIOT Act
  • Customer Identification Program (CIP)
  • Regulation CC
• Protect the confidentiality of member and organizational information.

• Participate in training and development activities.
• Assist with special projects and assignments as directed.
• Perform other duties as assigned to support business operations.

• High school diploma or equivalent required.
• Minimum one (1) year of teller, cash handling, banking, or credit union experience required.
• Experience with new accounts, lending, and member…