Collection Specialist

• Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
  - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.

• Weekly and monthly reporting to the direct supervisor
• Process Delinquency notices and Invoices when appropriate
• Processing credit memos and the appropriate reporting
• Handle a high volume of inbound and outbound phone calls to resolve customer issues
• Manage all customers on the Collectors respective aging
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to all customers
• Participate in team meetings
• Meet defined department goals and activity metrics

• 3-5 years High Volume Corporate Collections experience
• Associates Degree or equivalent work experience
• Knowledge of Billing and Collections procedures
• Industry knowledge of Lien Laws
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Construction industry experience a plus

3+ years of collections experience. Associate's degree in business, accounting, or other related field preferred. Must be detail oriented, with the ability to work independently.