Fire Telecommunications Supervisor

open/promotional opportunity

flsa status: non-exempt

tentative examination date: march 13, 2026 (tentative)

the city of stockton fire department is currently seeking to fill one vacancy for the fire telecommunications supervisor position. This position will be responsible for supervising compliance duties related to ambulance dispatch. The vision of the stockton fire department is community service with excellence. The stockton regional fire communications center provides fire dispatch services to the cities of stockton, lodi, manteca, the south san joaquin county fire authority, and the lathrop-manteca fire district.

The center dispatches to a population exceeding 600,000 people in the san joaquin valley of central california. The stockton fire emergency communication dispatch center is an accredited center of excellence as recognized by the international academy of emergency medical dispatch.

incumbents in this position are included in the civil service system in a for cause employment status and are represented by the mid-management/supervisory bargaining unit (classified/represented).

under general supervision, provides assistance to the emergency communications manager and supervision for the fire emergency communications dispatch center during an assigned shift; participates in receiving calls from the public for emergency and non-emergency fire, rescue, medical and related services; dispatches fire department resources and private ambulance units and personnel as required; and performs management-related work as assigned.

this is a supervisory class responsible for the continuous functioning of the fire emergency communications dispatch center during a shift. Incumbents provide employee supervision, training and evaluation, and are responsible for resolution of day-to-day work issues and the handling of the more complex or difficult incidents. Incumbents are expected to exercise considerable independent judgment and discretion in the handling of emergency situations.

• assigns, directs and reviews the work of a staff on an assigned shift; resolves technical questions related to daily work.
• develops work schedules in coordination with sworn fire communications supervisors to ensure adequate staffing at all times.
• prepares employee evaluations; participates in the selection of new employees; provides training to new employees and updates the training of current employees.
• receives and evaluates incoming calls from the public as well as public agencies for routine and emergency medical and fire incidents; makes independent decisions and authorizes action in accordance with established fire department procedures regarding dispatching.
• enters information received in the computer-aided dispatch system, logs incident information and completes required forms.
• dispatches paramedics and/or emt’s as well as private ambulances to medical emergencies.
• dispatches fire suppression apparatus and personnel to fire emergencies; maintains radio communications and assists with further dispatches or supplies requested information.
• operates multi-channel radio systems, monitors multiple radio channels simultaneously, and a variety of standard office equipment.
• assists callers in methods of handling medical emergencies prior to the arrival of dispatched emergency personnel using established emergency medical dispatch (emd) protocols.
• recommends possible resolutions regarding policy issues and problems with higher level staff.
• reviews incident reports submitted by field personnel.
• maintains logs and records and prepares a variety of periodic and special reports.
• represents the city with dignity, integrity, and the spirit of cooperation in all relations with staff and the public.
• fosters an environment that embraces integrity, service, inclusion, and collaboration.
• builds and maintains positive working relationships with co-workers, other city employees and the public using principles of good customer service.
• performs related duties as assigned.

• basic terminology used in fire and related emergency radio and telephone communications;
• basic medical terminology;
• principles, methods and techniques of telephone communications and fire dispatching;
• principles and practices of employee supervision, including selection, training, work planning and scheduling, evaluating and discipline;
• business computer applications, particularly as related to the input and retrieval of data;
• basic record keeping principles and practices;
• proper procedures for the effective operation of two-way radio, and telephone systems;
• operation of communications equipment, including telephone, radio, computer, and related systems;
• the geography and major streets within the cities of san joaquin county; and
• correct english usage, spelling, grammar, and punctuation.

• planning, assigning, directing, evaluating and reviewing the work of assigned staff;
• training others in effective communication techniques and work procedures;
• obtaining…