Care Coordinator

Home Care Placement is a rapidly growing home care agency serving clients across Southern California and Idaho. We provide compassionate, high-quality care through our team of dedicated Home Care Aides, and we take pride in accepting only the top 3–5% of applicants. Our mission is to deliver exceptional care while building a workplace where our team members grow and thrive.

We're looking for a Care Coordinator to join our San Diego team. This is a hands‑on role at the center of our operations — you'll be the bridge between our clients, our caregivers, and our leadership team. From managing referrals and staffing HCAs to leading orientations and ensuring compliance, you'll play a critical part in keeping our agency running smoothly and our clients cared for.

If you're organized, people-first, and ready to make an impact in home care — we want to hear from you.

• Source and match Home Care Aides to clients based on skill level, certifications, personality, and availability
• Maintain accurate, up-to-date client schedules in our management system (Well Sky)
• Support new client onboarding including phone and in‑person referrals, virtual and in‑person consultations, and quality assurance visits
• Develop a strong understanding of common client comorbidities to ensure the right HCA is matched to the right care needs

• Serve as the primary liaison for our HCAs — build rapport, provide support, and advocate for their well‑being
• Conduct monthly quality assurance calls with HCAs on assignment
• Monitor safety concerns, complete required documentation, and collaborate with supervisors to resolve issues
• Communicate with clients and families regarding HCA performance, scheduling, and staffing changes

• Support the Talent Support Specialist with recruitment efforts — posting job ads, reviewing applications, verifying references, and conducting interviews
• Lead and support in‑person orientations for new hires, ensuring all required forms, background checks, and skills verifications are completed
• Create and maintain up‑to‑date personnel records including certifications, credentials, and performance reviews

• Ensure all HCAs meet state and agency certification requirements and that background checks are completed before placement
• Enforce adherence to agency policies and procedures, implementing corrective actions when necessary
• Document staffing events in Well Sky and ensure timely resolution of issues
  
  Assist with day‑to‑day office operations — answering calls, managing supplies, greeting visitors, and supporting the team however needed
• Work closely with the Executive Director and Administrator to keep operations running smoothly
• Cross‑train in other business areas to provide support as needed

• 1 year of office experience
• 1 year of home care or healthcare industry experience
• Proficiency in computer systems, data entry, and word processing
• Excellent customer service and interpersonal skills
• Ability to manage multiple priorities in a fast‑paced environment

• Live Scan Fingerprint Clearance (LIC 9163)
• Statement Acknowledging Requirement to Report Suspected Abuse (SOC 341A)
• I‑9 Employment Eligibility Verification
• Criminal background check
• Current TB clearance

• Experience with Well Sky, Salesforce, or similar care management platforms
• Familiarity with HIPAA regulations
• Prior experience staffing or scheduling in a home care setting

$28.00 – $30.00/hr based on experience

• Growth: Clear path for advancement — we promote from within
• Impact: You're not behind a desk all day pushing paper. You're directly impacting the lives of our clients and caregivers.
• Team: Join a company that’s growing fast and values the people who make it happen