Call Center Specialist - APC

UCSD Layoff from Career Appointment:
Apply by 02/27/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants:
Eligible Reassignment clients should contact their Disability Counselor for assistance. DESCRIPTION

The Call Center Specialist/Hospital Assistant 3 (HA3) will be responsible for the Anesthesia Preparedness Clinic (APC) clinic scheduling and management WQ, in-basket appointment request and master daily schedule APC appointment needs. Hospital assistant is responsible for answering APC Phone Lines. The hospital assistant is responsible for ensuring clinical documents requested are received and uploaded. Hospital assistant is responsible for clinic administrative duties such as template management, patient forms and in-basket management.

The APC HA3 manage all inbound and outbound APC phones, APC clinic scheduling, referral and in-basket management as well as front desk check in and APC clinic admin to include ROI and patient follow up.

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third-party payors including federal, state, and private health plans.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
• Prior experience in front desk operations, including customer service and administrative tasks, is required.

• EPIC and ORSOS experience.
• Experience working in an APC clinic.

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).