Transgender and Nonbinary Services Case Manager and Peer Support Advocate

WELCOME TO YOUR CENTER!

Established as a community non‑profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well‑being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex‑positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client‑centered, trauma‑informed care.

The Center currently has over 100 staff working at 7 facilities across San Diego County.

Under the supervision and support of the Senior Director of Programs, this position is designed to meet the individualized and critical needs of the transgender, nonbinary, agender, demi‑gender, gender‑fluid, two‑spirit, gender‑queer, intersex, gender nonconforming, questioning, and exploring community. The position will use peer‑to‑peer advocacy to assist client engagement with various organizations, effectively navigating gaps and barriers faced by our gender‑expansive community.

This individual must have lived experience navigating various institutions and government agencies and must work creatively and collaboratively with other departments/programs within The Center community and partners, offering culturally wrap‑around sensitive services to clients to improve the individual's overall safety, stability, health, wellness, and psychosocial needs. This team member must be self‑determined, enthusiastically client‑centered, and resourceful when advocating for the betterment and advancement of the gender‑expansive community.

• Provide case management by creating individualized care plans to accomplish goals. Must remain grounded while navigating complex cases, especially those in crisis, experiencing various types of trauma/abuse, discrimination, self‑harm, housing insecurity, systemic oppression, and exclusion.
• Provide appropriate linkages and referrals to gender‑affirming and trans‑related care/treatment/support in collaboration with internal Center departments and external providers.
• Navigate health insurance, both state and federally funded, ensuring access to equitable and trans‑affirming healthcare. Inform and educate individuals about their rights, empowering them during tedious processes.
• Assist the client in formally filing grievances and appeals with each person’s insurance plans, in addition to the Department of Managed Care Health.
• Follow up with patients’ medical referrals and prior authorizations, maintaining privacy and protected health information in compliance with HIPAA.
• Assist clients in securing employment, financial security, and enrollment benefits to meet basic needs for those experiencing housing insecurity, social displacement, or migration fleeing discrimination and violence.
• Attend discussion and support groups quarterly to ensure accurate client demographic information.
• Facilitate support groups and Project TRANS Advisory Committee.
• Submit monthly program impact stories.

• Serve as an ambassador of Project TRANS by engaging in outreach and tabling at LGBTQ+ events hosted by The Center and partners.
• Participate in cross‑departmental collaborations, including on‑site support to youth at both youth centers.
• Assist in planning and execution of Project TRANS events such as Transgender Day of Remembrance, Transgender Day of Visibility, Trans & Enby Summit, Trans Pride Village, Gender‑affirming Clothing Drives, etc.

• Gather and maintain accurate documentation of clients’ goals and needs in internal data systems.
• Assist in…