Case Manager - Delivered

Job Title: Health & Social Services (HSS) Case Manager

Grade: P1-P3

FLSA Status: Non-Exempt

Department: Health & Social Services

Assignment Category: Regular, Part-Time

Hours per day: 8

Location: Varies, based on Addendum

Reports to one: HSS Senior Program Manager – Supportive Housing

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation.

Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults.

Our Mission:
Helping seniors in poverty live healthy and fulfilling lives.

Our Vision:
All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

• Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.
• Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.
• Integrity – Representing the values of honesty, trust, and transparency within our community.
• Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.
• Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.
• Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from .

• Title:
  
  HSS Case Manager – Home Delivered Meals Program
• Reports To:
  
  HSS Senior Program Manager – Supportive Housing
• Location:
  
  San Diego County, based out of East Village office
• Ensures collaborative, interdisciplinary communication between Serving Seniors’ Nutrition staff and other Health & Social Services staff to triage any needs for homebound clients.
• Works independently and collaboratively to address any case management needs for homebound HDM (Home Delivered Meal) clients via telephone or home visits, when appropriate.
• Communicates and coordinates health and mental health referrals for HDM clients utilizing both in-house and community resources.
• Conducts community outreach to expand access and increase participation in the HDM program.
• Assists with intake assessments and re-assessments to confirm program eligibility.

• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators.
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment…