Specialty Services Center Manager II

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: (Use the "Apply for this Job" box below)..

Care. No Matter What.

As a Specialty Services Health Center Manager III you will have the opportunity to manage and oversee the provision and delivery of all reproductive healthcare services including medication abortion, in-clinic abortion, and other Specialty Services for the First Avenue Health Center in San Diego, CA.

This position will ensure efficient center operations, staff engagement, and optimal patient experience in a family planning setting as prescribed by the Agency's protocols, policies, and procedures. Actively contributing to support agency changes and initiatives, including upholding standardized systems across health centers, while maintaining compliance with agency standard practices. This role will supervise, build and maintain a team of licensed and non-licensed staff, including regular coaching and development of employees and future organizational leaders.

It's a unique role that will manage staff performance under the Just Culture paradigm and create a psychologically safe team environment rooted in diversity, equity, and inclusion. PPPSW's Specialty Services Health Center Managers manage a health center that run on an average of 3-5 Family Planning shifts per day and 3+ Specialty shifts per week, as determined by the scheduling office.

The ideal candidate will have passion for serving the community and skilled in progressive leadership to build an inclusive team with a desire to coach and uplift others. We value leaders who are able to have tough conversations, validate inefficiencies and advocate for a better workflow. If you are driven by our mission and committed to quality healthcare for the community of San Diego and beyond, apply now!

• Staff Engagement and Development:
• Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective.
• Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership.
• Hire for all center positions, trains, retains, terminates (if necessary), and evaluates all staff in cooperation with the People and Culture Department.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Holds Health Center staff accountable to creating an inclusive workplace through coaching and counselling that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflict.
• Center Manager treats everyone in a manner that demonstrates fairness and consistency.
• Recognizes when staff engagement is low and takes corrective action.
• Holds regular coaching conversations with employees
• Patient Experience and Diversity, Equity, and Inclusion:
• Holds health center staff accountable to clinical quality standards and service standards- supports and directs involvement with clinical quality reviews, enforces service standards, creates systems to address patient experience feedback, regularly reviews and implements improvement efforts in response to Patient Experience data and reports.
• Effectively interact with patients and colleagues and develops positive relationships.
• Comply with PPPSWs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.
• Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner.
• Ensure equitable access to quality care and health center services for patients.
• Actively participate in DEI learning and awareness- coach and role…