Front Desk Agent​/Breakfast Attendant

Overview

POSITION SUMMARY:

Our jobs aren’t just about giving guests a smooth check-in and check-out. We want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset.

They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

• Provide a guest-first experience throughout the stay, guiding guests from check-in to check-out and beyond, addressing operational needs and guest requests as they arise.
• Move about the guest areas and take ownership of the guest experience in the main areas of the hotel.
• Complete reports as required and share highlights of the local area with guests.
• Assist with delivering quality meals when appropriate and ensure a high standard of service in all guest interactions.
• Maintain a professional appearance, adhere to policies and procedures, protect company assets, and uphold quality standards.

• Physical requirements:
  
  Guest Experience Specialists will be on their feet and moving around and may need to stand, sit, or walk for extended periods; perform hands-on work including moving, lifting, carrying, pushing, and pulling, and placing objects weighing up to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Education:
  
  High school diploma or GED equivalent.
• Related
  
  Work Experience:
  
  No related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.