Front Office Supervisor - La Jolla Torrey Pines

Position: Front Office Supervisor - Hilton La Jolla Torrey Pines
Hilton La Jolla Torrey Pines   (Use the "Apply for this Job" box below). hilton com/en/hotels/santphh hilton la jolla torrey pines/ is searching for a Front Office Supervisor to join the team

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla  The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms

Our team members love being a part of our award winning culture  From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use  In addition, the property offers free meal while on shift, free parking, and uniforms

The ideal candidate for this role should possess at least one year of supervisory experience, one year of hotel front desk experience and proficiency in On Q

** Shift Pattern** : open availability, mornings, evenings, weekends and holidays are required

** The hourly rate** : $22 25 to $25

** The Benefits** - Hilton is proud to have an award winning workplace culture ranking  1 World's Best Workplace by Great Place To Work   We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education: Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

** What will I be doing?*
* The Front Office Supervisor is responsible for assigning work, training our Guest Service Agents, and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check in and check out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre shift meetings, inform, and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the…