Center Greeter

Job Description

As the first point of contact at Fairmont Grand Del Mar, the Welcome Center Greeter plays a pivotal role in delivering a world‑class guest experience. You will warmly welcome all guests and visitors with professionalism, grace and attentiveness, creating an immediate sense of comfort and luxury. This role is essential to ensuring that each guest’s journey begins with a memorable, personalized touch that reflects our commitment to excellence.

• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment in accordance to our Forbes Travel Guide standards.
• Remember individual’s names and their preferences to extend a personalized service.
• Assist other rooms division departments with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel safety.
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well‑paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well‑paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well‑paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any manager to assign, direct and control the work of associates under his/her supervision.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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