Services Supervisor

The opportunity

Delaware North Sport service is hiring a seasonal Premium Services Supervisor to join our team at Petco Park in San Diego, California. As a Premium Services Supervisor, you will be responsible for ensuring exceptional guest experiences in our exclusive clubs and dining venues. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

$25.00 – $35.00 / hour

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Lead pre‑shift meetings, review daily notes, receive keys, and verify deliveries, requisitions, and equipment readiness
• Review event expectations, assign side work, and confirm Alcohol Acknowledgment compliance
• Monitor team member attendance, breaks, and performance while assisting during peak periods with food running, bussing, and guest engagement
• Perform table touches, resolve guest complaints, de‑escalate issues, and make judgment calls on comps and voids in alignment with policy
• Relay urgent operational issues to management, communicate incident and team member updates, and complete accurate end‑of‑day reports
• Ensure proper tab closure, completion of side work, securing of liquor cages, and preparation of locations for the next event

• Must be at least 18 years old
• Minimum of 2 years of hospitality and high-volume dining experience required
• Strong knowledge of food and wine
• Proficiency in point-of-sale systems and basic reporting
• Excellent communication and conflict resolution skills
• Ability to work flexible hours, including nights and weekends
• No college degree required

• Standing and walking for entire length of shift
• Ability to lift up to 50 pounds

• Days
• Evenings
• Holidays
• M-F
• Weekends
• Events