Sales & Catering Coordinator

Description

WE ARE

Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant Bar, Spa Terre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Sales & Catering Coordinator at our island-inspired resort.

The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset.

Our properties are not one-size-fits-all. And neither are our people.

++ This role will report to: ++ Director of Sales & Marketing

As a Sales & Catering Coordinator you are mission control of the event department. You assist the Sales and Catering team with special event bookings, pre-event details, act as on-site contact, and handle post-event administrative tasks. Your support providing personalized service to ensure all guest interactions are handled professionally, accurately, and in a timely manner along with your detailed, organized, caring personality will make all the difference!

• Provide comprehensive administrative support to the Sales & Catering team, serving as a key liaison between clients, the hotel, and the sales office to ensure operational standards are met.
• Manage daily communications, including monitoring multiple email inboxes, voicemail, and incoming phone calls.
• Attend daily operations/stand‑up meetings, sales meetings, and committee meetings as required; document and distribute notes as needed.
• Create, log, and track all sales leads; prepare, merge, distribute, and route contracts, addendums, and related documentation to appropriate departments.
• Generate daily, weekly, and monthly reports as requested by Sales Managers or Directors.
• Coordinate office operations, including ordering office supplies, processing expense reports for managers, and mailing collateral for trade shows.
• Support site tours by coordinating logistics, preparing guest rooms, inspecting event spaces, and assisting Sales Managers with on‑site needs.
• Process and manage amenities request forms and related guest arrangements.
• Maintain working knowledge of departmental policies, service standards, equipment usage, and safety procedures.
• Deliver exceptional guest service by anticipating needs, responding promptly to inquiries, resolving complaints, and maintaining positive guest relations at all times.
• Maintain familiarity with resort and Club services, amenities, and local attractions to accurately respond to guest inquiries.
• Monitor and maintain cleanliness, organization, and sanitation of assigned work areas.

• High School Diploma or equivalent
• Experience in a previous hotel preferred
• 2‑3 years experience at a boutique/upscale style hotel preferred
• Excellent verbal and written communication skills
• Time Management skills to complete all work in allotted time
• Ability to multi task
• Ability to meet deadlines
• Excellent attention to details to meet both internal and external client needs
• Excellent problem resolution skills
• Be an active team player, self‑motivated and working with minimal supervision
• Knowledge of Delphi preferred
• Working knowledge of Infor preferred
• Customer service experience preferred
• Hotel guest billing experience preferred

• Pay Rate of $25.00 per hour
• Overtime rate of $37.50 per hour
• Meal provided every shift‑save an extra $10/day
• Paid Time‑Off
• Health & Dental Plan
• 401K Company Plan
• Great travel discounts at hotels across CA and throughout US
• Career advancement opportunities
• Pay before Payday!
• Nationwide discount program (including theme parks, MLB, NFL, and concert tickets)