Guest Service Representative

Overview

La Jolla Cove Hotel is looking for an outstanding Guest Service Representative to join the team. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis to ensure that guests are fully satisfied.
• Facilitate guest departures by following established procedures to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges at checkout.
• Courteously answer inquiries and accept reservations, in person or over the phone, by utilizing the company’s reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for guests.
• Maintain good guest relations by staying informed about in-house and area functions to answer questions with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating with guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and guests to ensure information is received timely.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

$19.00 - $20.00 per hour

• Education
• Required — High School
• Experience
• Preferred
• Personal Skills
• Highly organized and efficient
• Pro-active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive with a positive attitude
• Professional Skills
• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/tasks and able to prioritize projects/tasks
• Work Experience
• At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.