Night Audit​/Front Desk Dual Position Sonesta ES Suites Rancho Bernardo

Position Summary

Sonesta ES Suites Rancho Bernardo is seeking a reliable and customer-focused Full‑Time Front Desk Associate to work a dual role as both a Guest Service Agent and a Night Auditor. This is a great opportunity for someone who enjoys variety in their schedule and has a passion for hospitality‑day or night! This full‑time position blends the best of both roles:

• Part‑Time Guest Service Agent (Front Desk):
  Serve as the face of the hotel, welcoming guests, assisting with check‑in/check‑out, and creating memorable experiences during daytime and evening shifts.
• Part‑Time Night Auditor:
  Oversee overnight operations, ensure accurate daily financial reporting, and assist late‑night guests with professionalism and care.

• Greet guests with warmth and professionalism.
• Assist guests with inquiries and resolve issues promptly.
• Process payments and maintain accurate records.
• Collaborate with housekeeping and maintenance team.
• Handle guest check‑in and check‑out in an accurate and efficient manner.
• Enter/modify reservation information on the hotel computer systems.
• Process payment from guest and post charges to guest accounts.
• Operate hotel telephone console and use good telephone etiquette.
• Sell rooms to guests on the telephone and in person.
• Perform periodic or scheduled cleaning projects.
• Understand and perform basic safety, security and emergency procedures of the hotel.

• Perform nightly financial reconciliation and reporting.
• Monitor property security and respond to overnight guest needs.
• Help set up breakfast area and ensure morning readiness.
• Count and balance cash and credit card receipts.
• Adjust or correct accounts as needed.
• Complete and distribute required audit processes and reports.
• Serve as Manager on duty for overnight shift and contact hotel leadership when operational matters require additional insight and authority.

• Prior hotel front desk or night audit experience preferred (Sonesta/Marriott brand experience is a plus!).
• Excellent communication and multitasking skills.
• Strong attention to detail and ability to work independently.
• Experience with OPERA or similar PMS is a plus.
• Interpersonal, verbal and written communication skills.
• Ability to work within a team‑based environment.
• Ability to perform and manage multiple tasks.
• Planning and organizational skills.

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.