Front Door Ambassador

Towers/Lux Job Description

Job Title:

Front Door Ambassador

Location:

Lux/Towers

Employment Type:

Full-Time

Pay Rate: $19.00 per hour

Lux/Towers is a premier luxury residential property committed to delivering an exceptional resident experience. Our operation runs daily from 9:00 AM to 11:00 PM, and we hold ourselves to a standard of excellence in service, professionalism, and presentation.

We are seeking an outgoing, polished, and service-driven Ambassador who thrives in a hospitality-focused environment. This role is ideal for someone with a “can-do” attitude, strong presence, and the ability to be fully engaged while performing daily operational duties. As the first and lasting impression of the property, the Ambassador plays a key role in maintaining our elevated service standards.

The Ambassador serves as the welcoming face of the property, ensuring residents, guests, and vendors always receive luxury-level customer experience. This position requires confidence, attentiveness, adaptability, and the ability to anticipate needs before they are asked.

• Serve as a doorman/doorperson and create a warm, professional first impression
• Provide exceptional customer service aligned with luxury hospitality standards
• Greet residents and guests with enthusiasm and attentiveness
• Assist with daily operational support and property needs
• Crosstrain and provide coverage support at additional assigned properties
• Maintain strong awareness of property activity to ensure smooth operations
• Communicate effectively with team members and property management
• Uphold company policies, procedures, and site specific protocols
• Maintain a polished, professional appearance always

• A naturally outgoing and extroverted personality
• Strong communication and interpersonal skills
• A proactive, solution oriented “cando” attitude
• Ability to remain fully present, engaged, and attentive throughout shifts
• Professional demeanor with high standards of excellence
• Dependability and punctuality
• Ability to thrive in a fast-paced, customer-facing environment
• Previous hospitality, concierge, luxury residential, or customer service experience preferred

• 401(k)
• 401(k) matching
• Retirement plan
• Free parking

Employment is at-will and contingent upon successful completion of all pre-employment requirements and compliance with company policies.