Bahia - Front Desk Agent AM​/PM Agente de Recepción

Bahia - Front Desk Agent (FT) (AM/PM) ("Agente de Recepción")

Bahia Resort Hotel Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America's Finest City. The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally.

We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

The Front Desk Agent ("Agente de Recepción") welcomes our guests with a warm and friendly smile and courteously and efficiently handles guest arrivals and departures. This position proactively provides guests with personalized service and attention that exceeds their expectations while ensuring all guest interactions reflect the hotel's service standards, values, and commitment to an exceptional guest experience.

• Compensation: $23.90
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

Essential Duties

• Perform all aspects of the guest arrival and departure experience, including check-in, check-out, room assignments, key issuance, payment authorization, and providing accurate information about the hotel, resort, and surrounding area.
• Serve as a knowledgeable ambassador for the resort by confidently communicating hotel amenities, services, dining options, recreational activities, special events, and other experiences available to guests.
• Support hotel revenue goals by identifying opportunities to appropriately upsell room types, packages, amenities, and services while focusing on options that enhance the guest experience.
• Respond to guest questions, requests, concerns, and service recovery opportunities with empathy, sound judgment, and a sense of urgency; take ownership whenever possible and appropriately escalate matters requiring additional assistance.
• Collaborate and communicate effectively across departments to ensure guest requests, special occasions, preferences, maintenance concerns, room status information, and other important details are communicated and resolved in a timely manner.
• Utilize hotel technology and communication systems effectively, maintaining accurate guest profiles, reservation details, preferences, requests, notes, billing information, and other documentation while protecting guest privacy and confidential information.
• Communicate professionally across all guest touchpoints, including in-person interactions, telephone calls, text messaging, email, and other hotel communication platforms, using a friendly, polished, and responsive approach.
• Accurately process guest accounts and financial transactions, including credit and debit card payments, cash, deposits, authorizations, adjustments, special billing, and other approved payment methods in accordance with established policies and procedures.
• Promote an inclusive, accessible, safe, and secure environment by respectfully assisting guests with disabilities, following accessibility standards, and understanding…