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Customer Service Rep Event Management & Planning Guest Services Hospitality & Tourism

Front Desk Agent

Job in San Diego, San Diego County, California, 92189, USA
Listing for: Paycom - ATS
Full Time position
Listed on 2026-10-03
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Management & Planning, Guest Services, Hospitality & Tourism
Salary/Wage Range or Industry Benchmark: 20 - 21 USD Hourly USD 20.00 21.00 HOUR
Job Description & How to Apply Below
Job Details

Job Location:

SAN DIEGO, CA 92107, Salary Range: $20.00 - $21.00 Hourly

  • 1. Check guest in and out according to proper procedures.
  • 2. Obtain proper credit is established for every guest upon check in and at time of bucket check.
  • 3. Operation of Visual Matrix property management system to properly post all charges to guest and desk folios.
  • 4. Responsible for handling all cash, credit card and direct bill transactions according to procedure.
  • 5. Basic knowledge in taking or changing a reservation in the terminal.
  • 6. Operation of PBX system.
  • 7. Completion of all reports, i.e. VIPs list, high balance, check outs/ready rooms, room charges am/pm, discrepancy reports, am/pm housekeeping reports, bucket check.
  • 8. VIP’s are handled properly.
  • 9. Ensure policy for safe deposit box.
  • 10. Be aware of walk procedures.
  • 11. Perform additional duties as required by management.
  • 12. Keep current count maintained and balance with reservations.
  • 13. Make sure bucket is kept current at all times.
  • 14. Ensure daily reservations are blocked as necessary.
  • 15. Use selective selling in order to maximize revenue.
  • 16. Read Sales Group List daily to familiarize yourself with in coming/out going groups.
  • 17. Read Hacienda Room updates daily to familiarize yourself with banquet/meeting room functions.
  • 18. Read Log Book/Email daily to familiarize yourself with activities of prior shifts.
  • 19. Must been neat and personable.
    • Reservation Duties
  • 1. Process all guest reservations and confirmation
  • 2. Process cancellations, revisions and information up-dates or changes.
  • 3. Assist reservation manager in handling group bookings and conventions.
  • 4. Answer letters, phone calls and take/give messages.
  • 5. Pre-block groups reservation effectively.
  • 6. Perform additional duties as required by management.
    • Job Type

    Full-time

    Pay

    $17.50 - $18.50 per hour

    Benefits
    • Flexible schedule
    • Health insurance
    • Paid time off
    Schedule

    8 hour shift

    Education

    High school or equivalent (Preferred)

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