ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

Join EY as a Service Now Senior Consultant focusing on Strategic Portfolio Management (SPM). This role is client‑visible, leading Service Now transformation teams and nurturing client relationships.

Location:

Anywhere in Country

• Interact with business stakeholders to evaluate models and processes.
• Analyze technology solutions to ensure they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Engage with clients and internal teams to deliver projects successfully.
• Travel to meet clients as needed.

• Workstream lead across all phases of SPM projects (design, configuration/development, testing, deployment).
• Manage and mentor a multidisciplinary team of 3‑5 resources, including offshore.
• Provide industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze people, process, and technology capabilities; provide road‑map recommendations.
• Lead client process and design sessions; facilitate requirements workshops.
• Experience with waterfall and agile delivery models.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 2–4 years of Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading and supervising teams.
• Valid U.S. driver’s license and ability to travel.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).
• Performance analytics and reporting experience.

• Competitive compensation (US base salary $102,500‑$187,900; NYC $122,900‑$213,400).
• Medical, dental, pension, 401(k), paid time off.
• Hybrid model: 40‑60% in‑person work for client‑serving roles.
• Flexible vacation policy and generous paid holiday schedule.

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