Enterprise IT Administrator

The Enterprise IT Administrator is responsible for supporting and administering the core business systems that help power GOVX, including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and optimizing logistics and sales operations across Net Suite, Service Now, and Salesforce.

In this position, you will manage and maintain integrations between these systems using tools such as Boomi, Mule Soft, and Microsoft Fabric. You will design, build, and support logistics‑focused solutions through scripting, automation, reporting, and system customization.

Success in this role requires deep expertise in supply chain logistics combined with strong technical proficiency. You should be able to create customizations for Net Suite, manage Boomi integrations, and design as well as administer tailored solutions that improve and optimize logistics, service, and sales operations at GOVX.

This position will be under the supervision of the Chief Technology Officer.

• Manage, maintain, and support the daily operations of Net Suite (ERP) and integrated systems, including Adaptive, RF‑Smart (Warehouse/Shipping), Streamline, Net Suite Pay, True Commerce, and the Boomi Integration Platform.
• Administer Service Now Customer Service Management (CSM), including integrations that support the member services team.
• Administer Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
• Plan, prioritize, and execute ERP/CRM/CSM enhancements and integration projects.
• Provide Tier‑2/Tier‑3 technical support for system issues related to ERP/CRM/CSM.
• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX's reliability, performance, and availability standards.
• Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms.
• Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
• Maintain custom solutions using Suite Script, Suite
  
  QL, RESTlets, Boomi, Mule Soft, and application‑level code to automate and optimize logistics workflows.
• Manage data integrations between ERP, CRM, and CSM systems using Boomi, Mule Soft, and Microsoft Fabric.
• Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements.
• Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
• Ensure all solutions align with GOVX's operational standards and strategic objectives.
• Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
• Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding.
• Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
• Partner with managers to deliver logistics‑related technology initiatives on time and within scope.
• Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.

• Net Suite Administration:
  Strong hands‑on experience with Net Suite security models, role‑based permissions, customizations (Suite Script, Suite Flow), third‑party scripts/plugins, and data integrations.
• Service Now Administration:
  Experience managing Service Now CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions.
• Salesforce Administration:
  Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.
• Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.
• Ability to translate operational requirements into clear technical specifications and system enhancements.
• Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.
• Demonstrated analytical thinking and technical…