IT Support Technician

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark.

We take the future into our hands. We are TÜV SÜD.

• Provide daily technical support for on‑site and remote users across the Americas Region, covering hardware, software, and phone system inquiries.
• Manage end‑user devices, including setup, rollout, upgrades, and accurate hardware/software inventory tracking.
• Identify and resolve security issues promptly, including virus and malware monitoring and the implementation of necessary fixes.
• Support IT projects from planning through completion and collaborate with other IT team members to ensure service continuity.
• Serve as a subject matter expert for selected internal applications and tools.
• Communicate effectively with internal stakeholders, providing timely updates, clear documentation, and professional customer service.
• Align local IT requirements with corporate IT strategy, including contributing to budgeting for equipment and maintenance needs.

• 1–3 years of experience in end‑user support within a Microsoft server and multi‑platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration utilities.
• Strong analytical and problem‑solving skills with high attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and follow through on assignments.
• Strong verbal and written communication skills and the ability to document processes clearly.
• Self‑motivated approach with the ability to work independently and collaboratively within a team.
• Preferred:
• Bachelor’s degree in Computer Science or a related field.
• Experience with cabling systems, Vonage, Bomgar Remote Support tools, or help desk ticketing systems.
• Experience providing IT support across multiple sites or regions.
• Experience supporting hardware installations or endpoint equipment rollouts.

• A collaborative environment working with a supportive regional and global IT team.
• Opportunities for technical development and ongoing learning in a dynamic IT environment.
• Exposure to diverse technologies and the chance to grow into subject matter expertise areas.
• Competitive compensation and benefits in line with regional guidelines.
• A role where your contributions directly support the productivity and success of internal users.

• The anticipated hourly base pay range for this full-time position is $29/hour - $33/hour. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.
• Workplace model:
  Hybrid
• We welcome applicants from all backgrounds and experiences.