Sr. Solution Consultant,.org | West

Sr. Solution Consultant, Servicenow.org | West

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Americas Service Now.org Solution Consulting team, you will have a major impact on our future success by supporting reimagine work experiences through Service Now’s AI + Data + Workflow Platform.

You will guide revenue for one of our Technology Solutions with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

You will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product‑specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as a technical and domain expert of a client‑facing sales team that pursues customers and prospects across non‑profit industries.

Lead discovery workshops to determine customers' challenges

Design and deliver tailored demonstrations of Service Now's AI‑powered experiences to align our solution with customer needs

Build and configure end‑to‑end demo flows that showcase AI‑enhanced self‑service, automation, and insight.

Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

Provide feedback to product management about product enhancements that can address customer needs and provide additional value

Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team

Stay current on competitive analysis and market differentiation

Support marketing events including executive briefings, conferences, user groups, and trade shows

5+ years of experience

Deep technical expertise with Service Now or similar enterprise platforms (e.g., Salesforce, Workday, Oracle, Microsoft Dynamics).

Exceptional executive presence and storytelling.

Trusted advisor with strong sales acumen and technical leadership.

Drives solution strategy for high‑value, strategic opportunities.

Influences product direction and leads executive‑level engagements.

Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.

Operates across multiple accounts or regions.

Experience working collaboratively with product management, product marketing, partners, and professional services.

Travel : 30%

West Coast based is ideal for proximity to clients

For positions in this location, we offer a base pay of $106,650 - $150,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP,…