Technical Support Engineer

• Maintain and display excellent queue and case management skills.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Demonstrate personal commitment to quality and customer service.

• Demonstrated ability to troubleshoot, resolve, and provide code-level analysis for complex technical issues.
• In-depth understanding of SaaS products and integrated systems.
  Working knowledge of the components in a web applications stack.
• Proven ability to coordinate with engineering and escalation teams to resolve customer issues.
• Some experience with Generative AI, including foundational understanding of its concepts and applications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term disability insurance, short‑term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).