Inbound Product Manager - SecOps

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Join us as we pursue our purpose to make the world work better for everyone.

Service Now s Security Operations (Sec Ops) Business Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats  our AI security business continues its rapid growth trajectory, we re expanding our product management team to drive the next generation of AI-to-AI security integrations.

As a Staff Inbound Product Manager for Sec Ops
, you ll lead product strategy for integrating Service Now s AI security solutions with third-party AI systems from leading security vendors. You ll be instrumental in defining how Service Now’s AI agents communicate and collaborate across security platforms, enabling our customers to orchestrate incident response and vulnerability management workflows across their entire security ecosystem.

• Lead product strategy for AI-to-AI security integrations that support Service Now s growth, defining how autonomous AI agents collaborate across security platforms
• Own the AI product roadmap for security incident response and vulnerability management integrations, transforming complex technical requirements into customer-centric solutions
• Partner directly with external stakeholders in regular strategic meetings to align on integration capabilities and joint value propositions
• Communicate priorities clearly and build alignment across engineering, design, architecture, and partner teams
• Translate complex AI and security workflows into clear, actionable product requirements
• Incorporate customer research, usability insights, and market analysis into product decisions
• Drive cross‑functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems
• Work closely with Sec Ops engineering to deliver scalable integrations and AI‑enhanced incident response workflows

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on security operations
• 8+ years of software product management experience, preferably in cybersecurity, Sec Ops, AI/ML or related domains
• Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
• Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
• Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
• Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
• Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization
• Experience in MCP (Model Context Protocol) or A2A (Agent2
  
  Agent) protocol is preferred
• Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred

FD21

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please…