IT Support Specialist
Listed on 2026-03-12
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IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Description
About the RoleWe’re looking for a hands-on IT Support Specialist to help keep our growing car wash business running smoothly. This role blends corporate help desk support with in-the-field troubleshooting when our sites need extra support.
In our environment, uptime is everything. When a tunnel goes down or team members are locked out of their accounts, operations stall and revenue is impacted. Your mission is simple: move fast, troubleshoot effectively, and get our teams back online with minimal downtime.
If you enjoy solving problems, working in a fast-paced environment, and seeing the direct impact of your work on daily operations, you’ll thrive here.
What You’ll Do Help Desk Support (HQ & Sites)- Serve as the first point of contact for IT issues across corporate and field teams.
- Receive, troubleshoot, resolve, and thoroughly document support tickets.
- Support Microsoft 365 (Outlook, Teams, One Drive, SharePoint), Windows 11, desktop issues, software installations, browser problems, and printer troubleshooting.
- Maintain strong ticket documentation and help build and improve runbooks to streamline recurring issue resolution.
When remote troubleshooting isn’t enough, you’ll head on-site.
- Travel to locations to resolve issues such as tunnel outages, iPad problems, WiFi failures, and other operational disruptions.
- Diagnose power issues, network outages, and software application problems.
- Troubleshoot and support POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, and NVR systems.
- Swap cables, replace peripherals, deploy new equipment, and perform basic connectivity checks.
- Open and manage tickets with vendors and ISPs, provide detailed documentation, and drive issues through full resolution.
- Maintain spare equipment and ready-to-go kits (cables, adapters, peripherals) so you can respond quickly when something breaks.
You don’t need to be a network engineer, but you should be comfortable with the basics:
- Running ping tests and interpreting results
- Reviewing ipconfig output
- Troubleshooting DHCP, DNS, and WiFi issues
- Triage and elevate more complex networking problems when needed
Not part of this role:
Component-level hardware repair or server administration — those are handled by other members of the IT team.
- 1–3 years of help desk, desktop support, or field IT experience (multi-site experience is a plus).
- Strong knowledge of Microsoft 365 and Windows 11 troubleshooting.
- Solid understanding of basic networking concepts (IP, DHCP, DNS, WiFi).
- Clear and calm communication skills — especially when working with frustrated users.
- Strong organizational skills and the ability to prioritize multiple active issues.
- Valid driver’s license and ability to travel to site locations.
- Experience supporting POS systems or working in retail/multi-site environments.
- Familiarity with Microsoft Entra , Intune, or MDM tools.
- Experience working with ISPs and vendors, with strong documentation habits.
- ITIL background or structured ticketing discipline.
- Ability to remain in a stationary seated or standing position for various increments of time
- Able to move about to access a variety of tools and office equipment
- Able to consistently operate a computer or other electronic device
- Able to ascend or descend a ladder, crouch or crawl
- Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate
- Must be able to communicate clearly through both verbal and written form
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