Tech Support Co-Op Fall

Introduction

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As an intern, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success.

IBM Support is a cornerstone of client success, known for:

• Industry‑leading customer satisfaction.
• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation.

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• This is a 16‑week Co‑Op position designed for actively enrolled undergraduate students who are interested in gaining hands‑on, practical experience in their field while contributing to real IBM projects. To be eligible, candidates must be currently enrolled at an accredited university and able to pause their coursework for the duration of the Co‑Op, as students may not be enrolled in classes while participating.
  
  This role requires full‑time availability (40 hours per week) during the Fall 2026 semester. Eligible candidates should also be available to join IBM in a full‑time role between December 2026 and August 2027 upon successful completion of their degree.

Bachelor's Degree

• Must be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co‑op.
• Available to start full‑time between December 2026 and August 2027.
• Available to work full‑time (40 hours/week) at an IBM location for 16 weeks.
• Co‑op requires a full‑time commitment; students should not be enrolled in concurrent coursework during the co‑op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

• Experience with in customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.