Change Management - Program Manager, Technology Enablement

Job Description

The Program Manager, Technology Enablement is responsible for leading and coordinating multiple technology initiatives in partnership with developers, IT teams, and business stakeholders. This role supports two major strategic projects while managing a portfolio of smaller enhancement efforts, with a strong focus on dashboarding, reporting, and internal application support.

The ideal candidate is a technically curious, business‑oriented program manager who can bridge the gap between technical teams and business partners, drive requirements through delivery, and help scale and introduce emerging technologies across the organization.

• Manage and coordinate multiple concurrent initiatives, including two major strategic projects and several smaller enhancement efforts
• Partner with business stakeholders to gather requirements, define scope, and drive projects through execution and completion
• Act as a business-facing program manager, collaborating with IT partners and development teams
• Track, prioritize, and score work efforts to ensure alignment with business priorities
• Support recurring monthly and quarterly deliverables, including reporting and dashboard updates

• Oversee and support existing applications, including performing limited development or configuration work when required
• Partner with developers to enhance and maintain Power Platform applications and dashboard solutions
• Identify opportunities to reduce manual processes through automation, dashboards, or improved workflows
• Serve as a go-to resource for technology-related questions from business partners

• Lead and support dashboard development and enhancements, primarily using Power BI and Smartsheet
• Ensure dashboards effectively support operational and leadership decision-making
• Provide ongoing dashboard support for internal teams, including Gas Operations and related business units

• Support agile delivery practices and, when needed, act as an informal or acting Scrum Master
• Facilitate meetings, stand‑ups, and cross‑functional discussions to ensure progress and alignment
• Develop and document process flows to capture inputs, outputs, and end‑to‑end workflows

• Develop clear, professional presentations and documentation for leadership and end users
• Create user guides and onboarding materials for new technologies and solutions
• Introduce new technologies to business partners and support adoption through training and documentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Advanced experience in program or project management within a technology or IT environment
• Demonstrated experience gathering requirements and managing projects across the full technology product lifecycle
• Strong ability to work cross-functionally with developers, IT partners, and business stakeholders
• Proficiency with the following tools:
  Power BI, Smartsheet, Microsoft PowerPoint, Microsoft Word, Microsoft Visio
• Strong communication, organization, and stakeholder management skills
• Experience in a utility, energy, or operations-focused environment
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate)
• Prior experience acting as a Scrum Master or supporting agile delivery teams
• Experience supporting dashboard-driven or data-centric initiatives